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Institutional Research (IR)

Heather Kelly - Director of Institutional Research

Heather Kelly has been with the University of Delaware since 1998. Her areas of expertise include institutional effectiveness and faculty workload. She has published four chapters on the latter topic including a chapter in The Handbook of Institutional Research. She has taught graduate level courses focusing on Planning, Governance, and Finance in Higher Education and Analyzing Faculty Workload, Performance and Compensation. She serves as the Accreditation Liaison Officer (ALO) and an Evaluator for the Middle States Commission on Higher Education (MSCHE). She is a member of the Consortium for Student Retention Data Exchange (CSRDE) Board of Advisors. She is a past President and Treasurer of the Association for Institutional Research (AIR) and a past President and Treasurer of the North East Association for Institutional Research (NEAIR). She was the recipient of the 2015 NEAIR Distinguished Service Award. She earned her doctoral degree in Educational Leadership from the University of Delaware, master’s degree in Higher Education Administration from the University of Pennsylvania, and bachelor’s degree in Geology from Smith College. She is also a graduate of the HERS (Higher Education Resource Services) Bryn Mawr Summer Institute.

Allison Walters – Assistant Director of Institutional Research

Allison Walters manages the production of several of the office’s annual publications and reports including Facts and Figures and UD profile data for external guidebooks.  She administers the annual Career Plans Survey of graduating students and provides assistance to departments and units conducting survey research.  Allison works with department chairs to provide data and support during the Academic Program Review process, and she also manages the Office of Institutional Research and Effectiveness website.  Allison joined Institutional Research in 2003 and assisted with the Delaware Cost Study before transitioning to manage the Study from 2005 through 2013, during which time she published a chapter on faculty workload in The Handbook of Institutional Research.  She has served the Association for Institutional Research (AIR) on its Forum Evaluation Committee and the Nominations and Elections Committee, and has been a member of the Steering Committee, Secretary, and Program Chair for the North East Association for Institutional Research (NEAIR).  Allison received a doctoral degree in Educational Leadership from the University of Delaware, a master’s degree in Higher Education Administration from the University of Maryland College Park, and a bachelor’s degree in Family and Community Services from the University of Delaware.

Fatma Altinsoy - Business Intelligence Analyst

Bio coming soon!

Qin Zhang – Senior Institutional Research Analyst

Qin Zhang joined IRE as Senior Institutional Research Analyst in May 2020. Prior to her current role, she started as Institutional Research Analyst in IRE at UD from 2008 to 2012. From 2012 to 2020, she worked at Gettysburg College as Assistant Director and then Associate Director of Institutional Analysis. Qin has a passion for utilizing data visualization and statistical analysis to develop reports that support decision making and strategic planning. She primarily uses SPSS and Tableau as her analytical tools. Qin received her PhD in Political Science and MS in Statistics from Rutgers University. Outside of work, she enjoys visiting museums, exploring new food and new places, and staying active.