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Institutional Research Staff

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Office of Institutional Research and Effectiveness

332 Hullihen Hall

162 The Green

Newark, DE 19716

Phone: (302) 831-2021

Fax: (302) 831-8530

Heather Kelly, Office of Institutional Research.

Heather Kelly – Director of Institutional Research  Heather Kelly has been with the University of Delaware since 1998. Her areas of expertise include institutional effectiveness and faculty workload. She has published four chapters on the latter topic including a chapter in The Handbook of Institutional Research. She has taught graduate level courses focusing on Planning, Governance, and Finance in Higher Education and Analyzing Faculty Workload, Performance and Compensation. She serves as an Evaluator for the Middle States Commission on Higher Education (MSCHE), an associate editor for the Society for College and University Planning’s (SCUP) Planning for Higher Education, and is past Board Treasurer of the Association for Institutional Research (AIR), and past President of the North East Association for Institutional Research (NEAIR). She received a doctoral degree in Educational Leadership from the University of Delaware, a master’s degree in Higher Education Administration from the University of Pennsylvania, and a bachelor’s degree in Geology from Smith College. She is also a graduate of the HERS (Higher Education Resource Services) Bryn Mawr Summer Institute.




Publicity Photos of OIE Employees

Allison Walters – Assistant Director of Institutional Research  Allison Walters manages the production of several of the office’s annual publications and reports including Facts and Figures and UD profile data for external guidebooks.  She administers the annual Career Plans Survey of graduating students and provides assistance to departments and units conducting survey research.  Allison works with department chairs to provide data and support during the Academic Program Review process, and she also manages the Office of Institutional Research and Effectiveness website.  Allison joined Institutional Research in 2003 and assisted with the Delaware Cost Study before transitioning to manage the Study from 2005 through 2013, during which time she published a chapter on faculty workload in The Handbook of Institutional Research.  She has served the Association for Institutional Research (AIR) on its Forum Evaluation Committee and the Nominations and Elections Committee, and has been a member of the Steering Committee, Secretary, and Program Chair for the North East Association for Institutional Research (NEAIR).  Allison received a doctoral degree in Educational Leadership from the University of Delaware, a master’s degree in Higher Education Administration from the University of Maryland College Park, and a bachelor’s degree in Family and Community Services from the University of Delaware.



Ursula Anderson

Ursula Anderson – Senior Institutional Research Analyst   Ursula joined the Institutional Research team in January 2017. Her work focuses on data collection, reporting, analysis, and dissemination about/on student, staff, and faculty diversity. She also supports diversity, equity, and inclusion initiatives of the university’s Diversity Network and NSF ADVANCE Institutional Transformation grant. Ursula received her doctoral and master’s degrees in Experimental Psychology from Georgia Institute of Technology and her bachelor’s degree in Animal Behavior from Bucknell University.





Sam Van Horne

Sam Van Horne – Senior Institutional Research Analyst   Sam joined Institutional Research in July 2017. Previously, he held a joint appointment as director of assessment in the Office of Teaching, Learning and Technology and as assessment coordinator in the Office of Assessment at the University of Iowa. Sam conducts analysis and reporting to support the strategic goals of the University of Delaware. He received his Ph.D. in Language, Literacy, and Culture from the University of Iowa, and he also earned a Graduate Certificate in Biostatistics. Sam’s research interests include how college students use educational technology such as e-textbooks in their learning activities, how instructional innovations like active learning classrooms support teaching and learning, and the factors that support students’ successful attainment of a four-year degree. He has published research in journals such as Educational Technology Research & Development, Journal of Computing in Higher Education, Journal of Learning Spaces, and Learning Disabilities Research and Practice.




Deanna Over Deanna Over – Institutional Research Analyst   Deanna Over joined the University of Delaware staff in January 2018. Prior to joining UD, Deanna worked in the publishing industry where she specialized in analysis of keyword usage, citation impact, and web usage of peer-reviewed scholarly journals. She also managed production of such titles as The American Journal of Pathology and The Journal of Molecular Diagnostics. She graduated from UD in 2002 with an interdisciplinary B.A. in Communication, Journalism, and English and also received an M.S. in Administration and Leadership in 2016 from Central Michigan University.





Jennifer Snyder

Jennifer Snyder – Graduate Assistant   Jennifer Snyder has been with IRE and the Higher Education Consortia since July 2015. Her primary task is the development of a study of out-of-classroom faculty activity with a specific focus on department chairs. She also currently serves as a survey administrator for the CGS Understanding PhD Career Pathways for Program Improvement Study. Jennifer is a Sociology PhD candidate at UD where she is working on her dissertation: “Negotiating technological disengagement: Perceived consequences and mechanisms of compensation of ICT non-use in older adults.” She received her MA in Sociology from Cleveland State University and her BA in Psychology from Malone University.





Shiv Patel

Shiv Patel – Undergraduate Assistant     Shiv Patel is a junior at the University of Delaware pursuing a degree in Management Information Systems with a concentration in Finance. Shiv joined the team in early spring 2017. He is a Delaware native who grew up in New Castle, Delaware where he attended William Penn High School. Shiv is very proficient in all Microsoft applications as well as different languages such as Java. In addition to working here, he also has roles in various other clubs such as Asian Student Association and Consulting club.