Institutional Research Staff
Questions? Contact us at firstname.lastname@example.org.
Requests for data, reports or information should be made by completing our IRE Data Request Form.
Office of Institutional Research and Effectiveness
325 Hullihen Hall
162 The Green
Newark, DE 19716
Phone: (302) 831-2021
Fax: (302) 831-8530
Heather Kelly – Director of Institutional Research Heather Kelly has been with the University of Delaware since 1998. Her areas of expertise include institutional effectiveness and faculty workload. She has published four chapters on the latter topic including a chapter in The Handbook of Institutional Research. She has taught graduate level courses focusing on Planning, Governance, and Finance in Higher Education and Analyzing Faculty Workload, Performance and Compensation. She serves as the Accreditation Liaison Officer (ALO) and an Evaluator for the Middle States Commission on Higher Education (MSCHE). She is the Vice President, President elect for the Association for Institutional Research (AIR), past Board Treasurer of AIR, and past President and Treasurer of the North East Association for Institutional Research (NEAIR). She was the recipient of the 2015 NEAIR Distinguished Service Award. She received a doctoral degree in Educational Leadership from the University of Delaware, a master’s degree in Higher Education Administration from the University of Pennsylvania, and a bachelor’s degree in Geology from Smith College. She is also a graduate of the HERS (Higher Education Resource Services) Bryn Mawr Summer Institute.
Allison Walters – Assistant Director of Institutional Research Allison Walters manages the production of several of the office’s annual publications and reports including Facts and Figures and UD profile data for external guidebooks. She administers the annual Career Plans Survey of graduating students and provides assistance to departments and units conducting survey research. Allison works with department chairs to provide data and support during the Academic Program Review process, and she also manages the Office of Institutional Research and Effectiveness website. Allison joined Institutional Research in 2003 and assisted with the Delaware Cost Study before transitioning to manage the Study from 2005 through 2013, during which time she published a chapter on faculty workload in The Handbook of Institutional Research. She has served the Association for Institutional Research (AIR) on its Forum Evaluation Committee and the Nominations and Elections Committee, and has been a member of the Steering Committee, Secretary, and Program Chair for the North East Association for Institutional Research (NEAIR). Allison received a doctoral degree in Educational Leadership from the University of Delaware, a master’s degree in Higher Education Administration from the University of Maryland College Park, and a bachelor’s degree in Family and Community Services from the University of Delaware.
Deanna Over – Institutional Research Analyst Deanna Over joined the University of Delaware staff in January 2018. Prior to joining UD, Deanna worked in the publishing industry where she specialized in analysis of keyword usage, citation impact, and web usage of peer-reviewed scholarly journals. She also managed production of such titles as The American Journal of Pathology and The Journal of Molecular Diagnostics. She graduated from UD in 2002 with an interdisciplinary B.A. in Communication, Journalism, and English and also received an M.S. in Administration and Leadership in 2016 from Central Michigan University.
Jennifer Snyder – Institutional Research Analyst Jennifer Snyder focuses on survey research and data literacy at the University of Delaware. Her work includes designing, implementing, analyzing, and reporting on survey research along with developing a database of surveys and a set of best practices for survey research at UD. Jennifer began as an IR analyst in July 2019; however, she worked as a graduate research assistant with IRE and the Higher Education Consortia since July 2015. Jennifer is currently a Sociology PhD candidate at UD and received an MA in Sociology from Cleveland State University and a BA in Psychology from Malone University.