Institutional Research and Effectiveness Staff

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Office of Institutional Research and Effectiveness

332 Hullihen Hall

162 The Green

Newark, DE 19716

Phone: (302) 831-2021


John Sawyer

John E. Sawyer – Associate Provost, Institutional Research & Effectiveness  John Sawyer is also Professor of Management in the Alfred Lerner College of Business & Economics and holds a joint appointment as Professor in the Department of Psychology and Brain Sciences.  Since joining the University of Delaware in 1991, he has served the University as Chair of the Department of Business Administration (2001-2006), Founding Director of the Master of Science program in Organizational Development and Change (2004-2012), and Associate Provost for Professional Programs in the Office of Graduate and Professional Education (2008-2012).  John was appointed to IRE in 2013. John brings to the IRE office insights and perspectives from a faculty, department chair and academic administration point of view.  His Ph.D. training is in Social, Organizational and Industrial Psychology, and his career of research in decision making, technical and R&D Management provides skills consistent with the demands of Institutional Research.  John provides coordinating oversight of IRE, planning and implementing new directions for IRE, and assuring that IRE is properly prepared to support evidence based decisions and strategic plans of the University through the careful application of data and analysis.


Tina Trimble

Tina Trimble – Faculty Records Implementation Facilitator  Tina Trimble works with the UDAcademe program as the Faculty Records Implementation Facilitator. Her interest centers on understanding how technology supports learning in higher education. She has a master’s degree in Educational Technology and a Bachelor’s degree in Criminal Justice from the University of Delaware.







Kristen Baustert

Kristen Baustert – Administrative Assistant I   Kristen Baustert has been with the University of Delaware since May 2015.  Kristen holds a degree in Business Management from Wesley College in Dover, Delaware.  Prior to working at UD, she worked for eight years as a File Clerk/Assistant for a local Wilmington law firm that deals with Personal Injury and Asbestos/Mesothelioma cases.  Kristen has a daughter that attends West Chester University and is a member of the color guard for the West Chester University “Incomparable” Golden Rams Marching Band.  She loves spending time with her family at her favorite places…Walt Disney World and the beach.





Institutional Research (IR)


Heather Kelly, Office of Institutional Research.

Heather Kelly – Director of Institutional Research  Heather Kelly has been with the University of Delaware since 1998. Her areas of expertise include institutional effectiveness and faculty workload. She has published four chapters on the latter topic including a chapter in The Handbook of Institutional Research. She has taught graduate level courses focusing on Planning, Governance, and Finance in Higher Education and Analyzing Faculty Workload, Performance and Compensation. She serves as an Evaluator for the Middle States Commission on Higher Education (MSCHE), an associate editor for the Society for College and University Planning’s (SCUP) Planning for Higher Education, and is past Board Treasurer of the Association for Institutional Research (AIR), and past President of the North East Association for Institutional Research (NEAIR). She received a doctoral degree in Educational Leadership from the University of Delaware, a master’s degree in Higher Education Administration from the University of Pennsylvania, and a bachelor’s degree in Geology from Smith College. She is also a graduate of the HERS (Higher Education Resource Services) Bryn Mawr Summer Institute.



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Allison Walters – Assistant Director of Institutional Research  Allison Walters manages the production of several of the office’s annual publications and reports including Facts and Figures and UD profile data for external guidebooks.  She administers the annual Career Plans Survey of graduating students and provides assistance to departments and units conducting survey research.  Allison works with department chairs to provide data and support during the Academic Program Review process, and she also manages the Office of Institutional Research and Effectiveness website.  Allison joined Institutional Research in 2003 and assisted with the Delaware Cost Study before transitioning to manage the Study from 2005 through 2013, during which time she published a chapter on faculty workload in The Handbook of Institutional Research.  She has served the Association for Institutional Research (AIR) on its Forum Evaluation Committee and the Nominations and Elections Committee, and has been a member of the Steering Committee, Secretary, and Program Chair for the North East Association for Institutional Research (NEAIR).  Allison received a doctoral degree in Educational Leadership from the University of Delaware, a master’s degree in Higher Education Administration from the University of Maryland College Park, and a bachelor’s degree in Family and Community Services from the University of Delaware.



Ursula Anderson

Ursula Anderson – Senior Institutional Research Analyst   Ursula joined the Institutional Research team in January 2017. Her work focuses on data collection, reporting, analysis, and dissemination about/on student, staff, and faculty diversity. She also supports diversity, equity, and inclusion initiatives of the university’s Diversity Network and NSF ADVANCE Institutional Transformation grant. Ursula received her doctoral and master’s degrees in Experimental Psychology from Georgia Institute of Technology and her bachelor’s degree in Animal Behavior from Bucknell University.





Sam Van Horne

Sam Van Horne – Senior Institutional Research Analyst   Sam joined Institutional Research in July 2017. Previously, he held a joint appointment as director of assessment in the Office of Teaching, Learning and Technology and as assessment coordinator in the Office of Assessment at the University of Iowa. Sam conducts analysis and reporting to support the strategic goals of the University of Delaware. He received his Ph.D. in Language, Literacy, and Culture from the University of Iowa, and he also earned a Graduate Certificate in Biostatistics. Sam’s research interests include how college students use educational technology such as e-textbooks in their learning activities, how instructional innovations like active learning classrooms support teaching and learning, and the factors that support students’ successful attainment of a four-year degree. He has published research in journals such as Educational Technology Research & Development, Journal of Computing in Higher Education, Journal of Learning Spaces, and Learning Disabilities Research and Practice.




Deanna Over – Institutional Research Analyst   Deanna Over joined the University of Delaware staff in January 2018. Prior to joining UD, Deanna worked in the publishing industry where she specialized in analysis of keyword usage, citation impact, and web usage of peer-reviewed scholarly journals. She also managed production of such titles as The American Journal of Pathology and The Journal of Molecular Diagnostics. She graduated from UD in 2002 with an interdisciplinary B.A. in Communication, Journalism, and English and also received an M.S. in Administration and Leadership in 2016 from Central Michigan University.

Jennifer Snyder Jennifer Snyder – Graduate Assistant   Jennifer Snyder has been with IRE and the Higher Education Consortia since July 2015. Her primary task is the development of a study of out-of-classroom faculty activity with a specific focus on department chairs. She also currently serves as a survey administrator for the CGS Understanding PhD Career Pathways for Program Improvement Study. Jennifer is a Sociology PhD candidate at UD where she is working on her dissertation: “Negotiating technological disengagement: Perceived consequences and mechanisms of compensation of ICT non-use in older adults.” She received her MA in Sociology from Cleveland State University and her BA in Psychology from Malone University.





Shiv Patel Shiv Patel – Undergraduate Assistant   Shiv Patel is a junior at the University of Delaware pursuing a degree in Management Information Systems with a concentration in Finance. Shiv joined the team in early spring 2017. He is a Delaware native who grew up in New Castle, Delaware where he attended William Penn High School. Shiv is very proficient in all Microsoft applications as well as different languages such as Java. In addition to working here, he also has roles in various other clubs such as Asian Student Association and Consulting club.








Business Intelligence (BI)


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Chuan Cai – Senior Business Intelligence Research Analyst  Chuan Cai joined IRE in July, 2014. He utilizes metadata modeling, advanced reporting and statistical modeling skills to help the campus community to summarize, visualize data and extract critical information from data for decision making. He primarily uses IBM Cognos Report Studio, Framework Manager, SAS and R to achieve above goals. Chuan holds master’s degrees in statistics and mechanical engineering.





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Denise Lindsey – Business Intelligence Research Analyst  Denise Lindsey joined the University of Delaware Community in 1999.  As part of Business Intelligence she ensures the proper and effective use of the University data warehouse comprised of Student, Financial and Human Resourses.  In addition to other computing skills, Denise has advanced skills with IBM Cognos Framework Manager, Report Studio and Workspace.  She consults with the campus community developing sophisticated reports to transform data into meaningful information.  Denise is helping with the development of data Visualization dashboards.





Delaware Cost Study/Higher Education Consortia (HEC)


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Tom Eleuterio – Program Manager  Tom Eleuterio (MS Statistics, University of Delaware) is the Program Manager for the Higher Education Consortia in the Office of Institutional Research at the University of Delaware. He provides statistical analysis for the National Study of Instructional Cost and Productivity (also known as The Delaware Cost Study). Other research experience includes analysis of securities escheatment for the State of Delaware and a special innovation project targeting the reduction of hospital readmission among Medicare-Medicaid recipients in West Virginia. Over the past two decades, Eleuterio has taught statistics at the secondary and undergraduate level in both public and private institutions in Delaware and is a certified mathematics instructor by the National Board for Professional Teaching Standards (NBPTS).



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Ti Yan – Institutional Research Analyst

Ti Yan joined the Higher Education Consortia (HEC) in February 2016. She communicates with institutional participants in the Delaware Cost Study to facilitate their understanding of the Study data requirements and interpretation. She analyzes different types of data associated with the Study and subsequently collaborates with the Manager and HEC staff to produce a series of outcomes, including national norms, web reports and the maintenance of databases. She received a doctoral degree in Experimental Psychology from the University of South Carolina. Her graduate research focused on English readers’ eye movement patterns during recognizing written words in sentences.



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Pat Kelly – Data Support Specialist  Pat Kelly has been with the University of Delaware for 9 years. Her career at UD started as a misc. wage clerical worker and was hired on a full time basis in 2006 as a Record’s Technician. In 2009 Pat assumed the position of Administrative Assistant for the department. In her current role as Data Support Specialist, she supports all IRE units in their data needs. Pat has worked as the assistant on the National Study of Instructional Cost and Productivity from the beginning of her time at UD. Before returning to the work force in 2005, after staying home to raise her three children, Pat was an Accounting Office Manager and Assistant Accountant for the Turner Construction Company in Philadelphia. Along with the rest of her family, she enjoys volunteering with Special Olympics of Delaware, where her daughter is a Special Olympian.