Institutional Research and Effectiveness Staff


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Office of Institutional Research and Effectiveness

325 Hullihen Hall

162 The Green

Newark, DE 19716

Phone: (302) 831-2021

Richard J. Reeves – Associate Vice President   

Richard Reeves joined the University of Delaware in January 2019. Previously he worked at the National Center of Education Statistics where he was the Chief of the Postsecondary Branch and led the IPEDS data collection since 2013. He began his federal service at the U.S. Department of Energy where he was the chief of the Survey Methods Branch of the Energy Information Administration (’10-‘13). Prior to his work with the federal government, he was the inaugural Director of Research for the National Student Clearinghouse (’06-‘09), a Senior Researcher at Cornell University (’00-’06), and the Director of Enrollment Research and Technology at Johns Hopkins (’97-’00). A graduate of Frostburg State University, he earned a master’s degree in experimental psychology at Towson University and a master’s degree in statistics at Cornell University. An engaging presenter, Richard has given numerous presentations, workshops, keynote addresses on topics related to enrollment management, student estimation, data system design, time to degree, federal reporting standards, and topics related to postsecondary education policy. At UD, Richard works on tasks related to analytic systems and reporting, data governance, the Cost Study, accreditation, and other work related to measuring and estimating the institution.

Institutional Research (IR)

Heather Kelly

Heather Kelly - Director of Institutional Research

Heather Kelly has been with the University of Delaware since 1998. Her areas of expertise include institutional effectiveness and faculty workload. She has published four chapters on the latter topic including a chapter in The Handbook of Institutional Research. She has taught graduate level courses focusing on Planning, Governance, and Finance in Higher Education and Analyzing Faculty Workload, Performance and Compensation. She serves as the Accreditation Liaison Officer (ALO) and an Evaluator for the Middle States Commission on Higher Education (MSCHE). She is a member of the Consortium for Student Retention Data Exchange (CSRDE) Board of Advisors. She is a past President and Treasurer of the Association for Institutional Research (AIR) and a past President and Treasurer of the North East Association for Institutional Research (NEAIR). She was the recipient of the 2015 NEAIR Distinguished Service Award. She earned her doctoral degree in Educational Leadership from the University of Delaware, master’s degree in Higher Education Administration from the University of Pennsylvania, and bachelor’s degree in Geology from Smith College. She is also a graduate of the HERS (Higher Education Resource Services) Bryn Mawr Summer Institute.

Allison Walters – Assistant Director of Institutional Research

Allison Walters manages the production of several of the office’s annual publications and reports including Facts and Figures and UD profile data for external guidebooks.  She administers the annual Career Plans Survey of graduating students and provides assistance to departments and units conducting survey research.  Allison works with department chairs to provide data and support during the Academic Program Review process, and she also manages the Office of Institutional Research and Effectiveness website.  Allison joined Institutional Research in 2003 and assisted with the Delaware Cost Study before transitioning to manage the Study from 2005 through 2013, during which time she published a chapter on faculty workload in The Handbook of Institutional Research.  She has served the Association for Institutional Research (AIR) on its Forum Evaluation Committee and the Nominations and Elections Committee, and has been a member of the Steering Committee, Secretary, and Program Chair for the North East Association for Institutional Research (NEAIR).  Allison received a doctoral degree in Educational Leadership from the University of Delaware, a master’s degree in Higher Education Administration from the University of Maryland College Park, and a bachelor’s degree in Family and Community Services from the University of Delaware.

Fatma Altinsoy - Business Intelligence Analyst

Bio coming soon!

Wayne Maumbe – Statistical Analyst

Wayne joined the University of Delaware IRE team in 2021. She brought in experience from working in Institutional Research for a state university in Texas. Wayne received her degree in Statistics from Amherst College. Her role enables her to design, develop and communicate statistical analysis to support decisions across campus. When she is not debugging code, you can find Wayne spending time with her family, cooking and/or catching up on her current favorite TV show.

Qin Zhang – Senior Institutional Research Analyst

Qin Zhang joined IRE as Senior Institutional Research Analyst in May 2020. Prior to her current role, she started as Institutional Research Analyst in IRE at UD from 2008 to 2012. From 2012 to 2020, she worked at Gettysburg College as Assistant Director and then Associate Director of Institutional Analysis. Qin has a passion for utilizing data visualization and statistical analysis to develop reports that support decision making and strategic planning. She primarily uses SPSS and Tableau as her analytical tools. Qin received her PhD in Political Science and MS in Statistics from Rutgers University. Outside of work, she enjoys visiting museums, exploring new food and new places, and staying active.

Data Science (DS)

Chandi Priya Choudula

Chandi Priya Choudula – Business Intelligence Analyst

Chandi Priya Choudula joined the Data Science team of IRE in September, 2018. She develops analytics using IBM Cognos/Tableau reporting tool, develops SQL extracts, and creates reports to support university management to visualize in-house data. Choudula has great expertise in SQL and advanced analytics tools like Tableau. Choudula holds master’s degree in Information Systems.

Yuan He – Statistical Analyst

Yuan He joined the Data Science team of IRE in September 2021 as a data analyst. In this role, she will work with the team to build statistical models, create reports and provide statistical analysis for ad hoc requests. She has a BS and MS in Mechanical Engineering from UESTC in Chengdu China, MBA and MS in Statistics from UD. She loves travelling with her husband and two kids, hiking, cycling and gardening.





Sharon Karnado

Sharon Karnado – Business Intelligence Analyst

Sharon Karnado joined UD in 2011 as a SQL Report Developer in Development and Alumni Relations. In February, 2020 she joined the IRE team. In this role, she develops sql extracts and data solutions for consumption in reports, dashboards, and analysis. Outside of work, she enjoys her family, standard poodles, and piano.




Enrollment Management (EM)

Esther Afeni – Enrollment Data Analyst

Bio coming soon!




Jingfan Wang – Enrollment Data Analyst

Bio coming soon!




Data Engineering (DE)


Randy Oswald

Randy Oswald – Director, Data Engineering

Randy Oswald joined IRE in 2018 as Senior Data Architect after working for the University for a number of years most recently in Development and Alumni Relations. Randy has a passion for using the power of data and technology to allow people to make better decisions. He has always enjoyed building and creating things, most notably (or successfully) in relation computers and technology, but occasionally (and less successfully) in woodworking and photography. When he's not at the computer, Randy enjoys adventuring with his wife and three kids, cycling, and racquetball. Randy received his undergrad in Chemical Engineering and masters in Information Systems and Technology Management, both from the University of Delaware.


Judy Abbruzzesi

Judy Abbruzzesi – Assistant Director, Data Engineering

Judy is a Double Del alumna of the Lerner College of Business and Economics and a proud parent of one alumnus, one current and one future Blue Hen. She joined UD in May 2013 as Fund Account Coordinator in Development and Alumni Relations, Gifts and Records Processing and transitioned to Associate Director of Annual Giving, Data & Analytics in August 2015. Judy joined IRE as Business Intelligence Analyst in July 2019 A career-long Excel geek, she developed a passion for Tableau and data visualization during her time at UD. In this new role, she will work in close collaboration with the Institutional Research and Effectiveness team, analysts and senior leaders across campus to help to understand and fulfill analytic needs using Tableau and the Central Analytic Platform. When she is not focused on bringing #datatothepeople, you can find her outside. Her other passions include vegetable and pollinator-friendly gardening, farmers markets, fishing, kayaking and hiking.



Don Harris – Business Intelligence Analyst

Bio coming soon!



Theo Isichei – Business Intelligence Analyst

Bio coming soon!



Jamaal Joseph – Business Intelligence Analyst

Bio coming soon!



Sowmya Tangirala – Senior Business Intelligence Developer

Bio coming soon!



Samantha Zulkowski – Business Intelligence Analyst

Bio coming soon!



Higher Education Consortia/The Cost Study

Jennifer Snyder

Jennifer Snyder – Director, Higher Education Consortia

Dr. Jennifer Snyder re-joined The Cost Study team in June 2020 as the manager of the Higher Education Consortia. Her role focuses on assisting with the maintenance of The Cost Study, marketing and advancement, outreach, research, and the expansion of the Higher Education Consortia. Jen is a former adjunct instructor of sociology at UD and Delaware State University. She previously worked as an IR analyst conducting survey research for UD and as a graduate research assistant with IRE and the Higher Education Consortia. Jen holds a PhD in Sociology from UD, and she received an MA in Sociology from Cleveland State University and a BA in Psychology from Malone University.

Allison Dunckel– Member Outreach Coordinator

Allison Dunckel joined The Cost Study team in October 2022. Her role focuses on marketing and member outreach of the Higher Education Consortia. Allison previously worked in public relations at agencies in New York City and Washington, DC, and in marketing and communications for several financial institutions in Charlotte, NC, New York City, and Wilmington, DE. Her most recent position was in marketing for a nonprofit in Wilmington, DE. She graduated from the University of Pittsburgh with a BA in journalism.

Marcia Preston

Marcia Preston – Part-time Research Analyst

Dr. Marcia Preston joined The Cost Study team in 2019. Her work focuses on migrating quality data into The Cost Study data system, preparing reports for institutions and presentations for conferences, and expanding the research potential of The Cost Study. Marcia received her PhD in Education at the University of Delaware and also has a Master’s degree in Leisure Studies from Penn State and a Bachelor’s degree in Forestry from Virginia Tech. Her doctoral research focused on investigating how children perceive learning and play, how children learn through play, and how physical activity is related to the development of executive function. Outside of work Marcia enjoys playing soccer, traveling, and staying active with her husband and their four children.