Institutional Research and Effectiveness Staff

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Office of Institutional Research and Effectiveness

325 Hullihen Hall

162 The Green

Newark, DE 19716

Phone: (302) 831-2021


Richard J. Reeves

Richard J. Reeves – Associate Vice President    

Richard Reeves joined the University of Delaware in January 2019. Previously he worked at the National Center of Education Statistics where he was the Chief of the Postsecondary Branch and led the IPEDS data collection since 2013. He began his federal service at the U.S. Department of Energy where he was the chief of the Survey Methods Branch of the Energy Information Administration (’10-‘13). Prior to his work with the federal government, he was the inaugural Director of Research for the National Student Clearinghouse (’06-‘09), a Senior Researcher at Cornell University (’00-’06), and the Director of Enrollment Research and Technology at Johns Hopkins (’97-’00). A graduate of Frostburg State University, he earned a master’s degree in experimental psychology at Towson University and a master’s degree in statistics at Cornell University. An engaging presenter, Richard has given numerous presentations, workshops, keynote addresses on topics related to enrollment management, student estimation, data system design, time to degree, federal reporting standards, and topics related to postsecondary education policy. At UD, Richard works on tasks related to analytic systems and reporting, data governance, the Cost Study, accreditation, and other work related to measuring and estimating the institution.


Kristen Baustert

Kristen Baustert – Administrative Assistant    Kristen Baustert has been with the University of Delaware since May 2015.  Kristen holds a degree in Business Management from Wesley College in Dover, Delaware.  Prior to working at UD, she worked for eight years as a File Clerk/Assistant for a Wilmington law firm that deals with Personal Injury and Asbestos/Mesothelioma cases. 







Institutional Research (IR)


Heather Kelly, Office of Institutional Research.

Heather Kelly – Director of Institutional Research  Heather Kelly has been with the University of Delaware since 1998. Her areas of expertise include institutional effectiveness and faculty workload. She has published four chapters on the latter topic including a chapter in The Handbook of Institutional Research. She has taught graduate level courses focusing on Planning, Governance, and Finance in Higher Education and Analyzing Faculty Workload, Performance and Compensation. She serves as the Accreditation Liaison Officer (ALO) and an Evaluator for the Middle States Commission on Higher Education (MSCHE). She is the Vice President, President elect for the Association for Institutional Research (AIR), past Board Treasurer of AIR, and past President and Treasurer of the North East Association for Institutional Research (NEAIR). She was the recipient of the 2015 NEAIR Distinguished Service Award. She received a doctoral degree in Educational Leadership from the University of Delaware, a master’s degree in Higher Education Administration from the University of Pennsylvania, and a bachelor’s degree in Geology from Smith College. She is also a graduate of the HERS (Higher Education Resource Services) Bryn Mawr Summer Institute.


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Allison Walters – Assistant Director of Institutional Research  Allison Walters manages the production of several of the office’s annual publications and reports including Facts and Figures and UD profile data for external guidebooks.  She administers the annual Career Plans Survey of graduating students and provides assistance to departments and units conducting survey research.  Allison works with department chairs to provide data and support during the Academic Program Review process, and she also manages the Office of Institutional Research and Effectiveness website.  Allison joined Institutional Research in 2003 and assisted with the Delaware Cost Study before transitioning to manage the Study from 2005 through 2013, during which time she published a chapter on faculty workload in The Handbook of Institutional Research.  She has served the Association for Institutional Research (AIR) on its Forum Evaluation Committee and the Nominations and Elections Committee, and has been a member of the Steering Committee, Secretary, and Program Chair for the North East Association for Institutional Research (NEAIR).  Allison received a doctoral degree in Educational Leadership from the University of Delaware, a master’s degree in Higher Education Administration from the University of Maryland College Park, and a bachelor’s degree in Family and Community Services from the University of Delaware.


Qin Zhang – Senior Institutional Research Analyst   Bio Coming Soon!



Deanna Over Deanna Over – Institutional Research Analyst   Deanna Over joined the University of Delaware staff in January 2018. Prior to joining UD, Deanna worked in the publishing industry where she specialized in analysis of keyword usage, citation impact, and web usage of peer-reviewed scholarly journals. She also managed production of such titles as The American Journal of Pathology and The Journal of Molecular Diagnostics. She graduated from UD in 2002 with an interdisciplinary B.A. in Communication, Journalism, and English and also received an M.S. in Administration and Leadership in 2016 from Central Michigan University.




Jennifer Snyder Jennifer Snyder – Institutional Research Analyst   Jennifer Snyder focuses on survey research and data literacy at the University of Delaware. Her work includes designing, implementing, analyzing, and reporting on survey research along with developing a database of surveys and a set of best practices for survey research at UD. Jennifer began as an IR analyst in July 2019; however, she worked as a graduate research assistant with IRE and the Higher Education Consortia since July 2015. Jennifer is currently a Sociology PhD candidate at UD and received an MA in Sociology from Cleveland State University and a BA in Psychology from Malone University.





Business Intelligence (BI)


Randy Oswald Randy Oswald – Senior Data Architect  Randy Oswald joined IRE in 2018 as Senior Data Architect after working for the University for a number of years most recently in Development and Alumni Relations. Randy has a passion for using the power of data and technology to allow people to make better decisions. He has always enjoyed building and creating things, most notably (or successfully) in relation computers and technology, but occasionally (and less successfully) in woodworking and photography. When he’s not at the computer, Randy enjoys adventuring with his wife and three kids, cycling, and racquetball. Randy received his undergrad in Chemical Engineering and masters in Information Systems and Technology Management, both from the University of Delaware.




Judy Abbruzzesi Judy Abbruzzesi – Business Analyst  Judy is a Double Del alumna of the Lerner College of Business and Economics and a proud parent of one alumnus, one current and one future Blue Hen. She joined UD in May 2013 as Fund Account Coordinator in Development and Alumni Relations, Gifts and Records Processing and transitioned to Associate Director of Annual Giving, Data & Analytics in August 2015. Judy joined IRE as Business Intelligence Analyst in July 2019 A career-long Excel geek, she developed a passion for Tableau and data visualization during her time at UD. In this new role, she will work in close collaboration with the Institutional Research and Effectiveness team, analysts and senior leaders across campus to help to understand and fulfill analytic needs using Tableau and the Central Analytic Platform. When she is not focused on bringing #datatothepeople, you can find her outside. Her other passions include vegetable and pollinator-friendly gardening, farmers markets, fishing, kayaking and hiking.



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Chuan Cai – Senior Business Intelligence Analyst  Chuan Cai joined IRE in July, 2014. He utilizes metadata modeling, advanced reporting and statistical modeling skills to help the campus community to summarize, visualize data and extract critical information from data for decision making. He primarily uses IBM Cognos Report Studio, Framework Manager, SAS and R to achieve above goals. Chuan holds master’s degrees in statistics and mechanical engineering.





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Chandi Priya Choudula – Business Intelligence Analyst  Chandi Priya Choudula joined IRE in September, 2018. She develops analytics using IBM Cognos reporting tool which includes modelling the metadata using framework manager and reports creation using Cognos to support university management to visualize on in-house data. Choudula has great expertise in SQL and in advance analytics tools like Tableau. Choudula holds master’s degree in Information Systems.





Publicity Photos of OIE EmployeesSharon Karnado – Business Intelligence Analyst  Sharon Karnado joined UD in 2011 as a SQL Report Developer in Development and Alumni Relations. In February, 2020 she joined the IRE team. In this role, she will use her SQL skills to validate data and develop Tableau dashboards. Outside of work, she enjoys her family, standard poodles, and piano.







Delaware Cost Study/Higher Education Consortia (HEC)


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Tom Eleuterio – Program Manager  Tom Eleuterio (MS Statistics, University of Delaware) is the Program Manager for the Higher Education Consortia in the Office of Institutional Research at the University of Delaware. He provides statistical analysis for the National Study of Instructional Cost and Productivity (also known as The Delaware Cost Study). Other research experience includes analysis of securities escheatment for the State of Delaware and a special innovation project targeting the reduction of hospital readmission among Medicare-Medicaid recipients in West Virginia. Over the past two decades, Eleuterio has taught statistics at the secondary and undergraduate level in both public and private institutions in Delaware and is a certified mathematics instructor by the National Board for Professional Teaching Standards (NBPTS).



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Marcia Preston – Limited Term Researcher

Marcia Preston joined the IRE Cost Study team in 2019. Her work focuses on migrating quality data into the cost study data system, preparing reports for institutions and presentations for conferences, and expanding the research potential of the Delaware Cost Study. Marcia is currently an Education PhD candidate at UD and received a Master’s degree in Leisure Studies from Penn State and a Bachelor’s degree in Forestry from Virginia Tech. Her graduate research focused on investigating how children perceive learning and play, how children learn through play, and how physical activity is related to the development of executive function. Outside of work Marcia enjoys playing soccer, traveling, and staying active with her husband and their four children.



Joy Jordan – Data Support Specialist

Joy joined the Higher Education Consortia in August 2019. In her role, she serves as the primary liaison for members of the consortia. Her responsibilities include data validation, maintenance of the Customer Relations Management (CRM) system, and monitoring of the consortia’s web portal. Prior to joining the University of Delaware, Joy held management positions in Financial Marketing, Communications, Public Relations and Event Planning. Joy holds a bachelor’s degree in Business Administration and Marketing from Drexel University; and certificates in Marketing Communications for Professionals from the University of Pennsylvania, and Meeting and Event Planning from Temple University.