Institutional Research and Effectiveness Staff

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Office of Institutional Research and Effectiveness

332 Hullihen Hall

162 The Green

Newark, DE 19716

Phone: (302) 831-2021


Richard J. Reeves

Richard J. Reeves – Associate Vice President    







Kristen Baustert

Kristen Baustert – Administrative Assistant    Kristen Baustert has been with the University of Delaware since May 2015.  Kristen holds a degree in Business Management from Wesley College in Dover, Delaware.  Prior to working at UD, she worked for eight years as a File Clerk/Assistant for a Wilmington law firm that deals with Personal Injury and Asbestos/Mesothelioma cases.  Kristen has a daughter that attends West Chester University and is a member of the West Chester University “Incomparable” Golden Rams Marching Band.  She loves spending time at her favorite places…Walt Disney World and the beach.





Institutional Research (IR)


Heather Kelly, Office of Institutional Research.

Heather Kelly – Director of Institutional Research  Heather Kelly has been with the University of Delaware since 1998. Her areas of expertise include institutional effectiveness and faculty workload. She has published four chapters on the latter topic including a chapter in The Handbook of Institutional Research. She has taught graduate level courses focusing on Planning, Governance, and Finance in Higher Education and Analyzing Faculty Workload, Performance and Compensation. She serves as the Accreditation Liaison Officer (ALO) and an Evaluator for the Middle States Commission on Higher Education (MSCHE). She is the Vice President, President elect for the Association for Institutional Research (AIR), past Board Treasurer of AIR, and past President and Treasurer of the North East Association for Institutional Research (NEAIR). She was the recipient of the 2015 NEAIR Distinguished Service Award. She received a doctoral degree in Educational Leadership from the University of Delaware, a master’s degree in Higher Education Administration from the University of Pennsylvania, and a bachelor’s degree in Geology from Smith College. She is also a graduate of the HERS (Higher Education Resource Services) Bryn Mawr Summer Institute.


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Allison Walters – Assistant Director of Institutional Research  Allison Walters manages the production of several of the office’s annual publications and reports including Facts and Figures and UD profile data for external guidebooks.  She administers the annual Career Plans Survey of graduating students and provides assistance to departments and units conducting survey research.  Allison works with department chairs to provide data and support during the Academic Program Review process, and she also manages the Office of Institutional Research and Effectiveness website.  Allison joined Institutional Research in 2003 and assisted with the Delaware Cost Study before transitioning to manage the Study from 2005 through 2013, during which time she published a chapter on faculty workload in The Handbook of Institutional Research.  She has served the Association for Institutional Research (AIR) on its Forum Evaluation Committee and the Nominations and Elections Committee, and has been a member of the Steering Committee, Secretary, and Program Chair for the North East Association for Institutional Research (NEAIR).  Allison received a doctoral degree in Educational Leadership from the University of Delaware, a master’s degree in Higher Education Administration from the University of Maryland College Park, and a bachelor’s degree in Family and Community Services from the University of Delaware.


Deanna Over Deanna Over – Institutional Research Analyst   Deanna Over joined the University of Delaware staff in January 2018. Prior to joining UD, Deanna worked in the publishing industry where she specialized in analysis of keyword usage, citation impact, and web usage of peer-reviewed scholarly journals. She also managed production of such titles as The American Journal of Pathology and The Journal of Molecular Diagnostics. She graduated from UD in 2002 with an interdisciplinary B.A. in Communication, Journalism, and English and also received an M.S. in Administration and Leadership in 2016 from Central Michigan University.




Jennifer Snyder Jennifer Snyder – Graduate Assistant   Jennifer Snyder has been with IRE and the Higher Education Consortia since July 2015. Her primary task is the development of a study of out-of-classroom faculty activity with a specific focus on department chairs. She also currently serves as a survey administrator for the CGS Understanding PhD Career Pathways for Program Improvement Study. Jennifer is a Sociology PhD candidate at UD where she is working on her dissertation: “Negotiating technological disengagement: Perceived consequences and mechanisms of compensation of ICT non-use in older adults.” She received her MA in Sociology from Cleveland State University and her BA in Psychology from Malone University.





Business Intelligence (BI)


Randy Oswald Randy Oswald – Senior Data Architect  Randy Oswald joined IRE in 2018 as Senior Data Architect after working for the University for a number of years most recently in Development and Alumni Relations. Randy has a passion for using the power of data and technology to allow people to make better decisions. He has always enjoyed building and creating things, most notably (or successfully) in relation computers and technology, but occasionally (and less successfully) in woodworking and photography. When he’s not at the computer, Randy enjoys adventuring with his wife and three kids, cycling, and racquetball. Randy received his undergrad in Chemical Engineering and masters in Information Systems and Technology Management, both from the University of Delaware.




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Chuan Cai – Senior Business Intelligence Research Analyst  Chuan Cai joined IRE in July, 2014. He utilizes metadata modeling, advanced reporting and statistical modeling skills to help the campus community to summarize, visualize data and extract critical information from data for decision making. He primarily uses IBM Cognos Report Studio, Framework Manager, SAS and R to achieve above goals. Chuan holds master’s degrees in statistics and mechanical engineering.





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Chandi Priya Choudula – Business Intelligence Analyst  Chandi Priya Choudula joined IRE in September, 2018. She develops analytics using IBM Cognos reporting tool which includes modelling the metadata using framework manager and reports creation using Cognos to support university management to visualize on in-house data. Choudula has great expertise in SQL and in advance analytics tools like Tableau. Choudula holds master’s degree in Information Systems.








Delaware Cost Study/Higher Education Consortia (HEC)


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Tom Eleuterio – Program Manager  Tom Eleuterio (MS Statistics, University of Delaware) is the Program Manager for the Higher Education Consortia in the Office of Institutional Research at the University of Delaware. He provides statistical analysis for the National Study of Instructional Cost and Productivity (also known as The Delaware Cost Study). Other research experience includes analysis of securities escheatment for the State of Delaware and a special innovation project targeting the reduction of hospital readmission among Medicare-Medicaid recipients in West Virginia. Over the past two decades, Eleuterio has taught statistics at the secondary and undergraduate level in both public and private institutions in Delaware and is a certified mathematics instructor by the National Board for Professional Teaching Standards (NBPTS).



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Ti Yan – Institutional Research Analyst

Ti Yan joined the Higher Education Consortia (HEC) in February 2016. She communicates with institutional participants in the Delaware Cost Study to facilitate their understanding of the Study data requirements and interpretation. She analyzes different types of data associated with the Study and subsequently collaborates with the Manager and HEC staff to produce a series of outcomes, including national norms, web reports and the maintenance of databases. She received a doctoral degree in Experimental Psychology from the University of South Carolina. Her graduate research focused on English readers’ eye movement patterns during recognizing written words in sentences.